Shipping & Pickup

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Answers in the Category "Shipping & Pickup"

1. Do I have to be home for my items to be delivered?

No. If you are unable to be home for delivery, the FedEx representative will leave your package in a safe place so that it’s available when you arrive home. Please be on the look out for the tires or packages. If the driver feels that it would be unsafe to leave the package without anyone being home, the packages will be brought back to the FedEx facility and you will be contacted to arrange pickup.

2. Do you charge tax on orders?

Tax is only charged on orders shipping to California, Pennsylvania, Tennessee, and Canada. If you live in one of those four places, but are having the products shipped to a state other than CA, PA, or TN, there is no tax on the order. All other orders are not subject to tax unless they are being picked up at our Chattanooga store, our City of Industry distribution center or at a show.

3. Do you have an outlet near me?

Coker Tire is headquartered in Chattanooga, Tennessee with a distribution center in City of Industry, California. We can partner with any local tire retailer to convenience you.

4. Do you ship C.O.D.?

We accept checks, money orders and any major credit card, but we do not ship COD orders.

5. Do you ship to Canada or overseas?

Yes, and Yes! We will ship directly to your address in Canada by FedEx International Ground. Coker is a Non Resident Importer, so the total we give you will include freight, brokerage and taxes. There are no surprises or hidden cost when the shipment is delivered. We use FedEx and other International forwarders for all overseas shipments and we can usually give you a quote (not including taxes) for delivery right to your address.

6. Do you ship to Canada?

Yes, Coker Tires is a Non Resident Importer with Fed Ex. We can ship direct to your location.

7. How long does delivery take if my items are in stock?

For orders being shipped within the continental US the average shipping time is 3-5 business days and for shipments into Canada 7-10 business days. If a product is not available in the closest warehouse, this time may be longer, but your sales representative will inform you of this delay.

8. How long will it take my order to ship?

Orders on in-stock merchandise generally ship within 24-48 hours. You’ll be notified if your order isn’t currently in stock, and the customer service representative will give you a tentative date in which the order will arrive.

9. How much is shipping?

To determine the shipping cost, navigate on our website to the product(s) you would like to purchase and add to cart. Then, simply enter your shipping information on the checkout page for exact shipping cost. You may do so without entering payment or actually placing an order.

10. I want to pick up my tires at one of the 48 car show events you attend, what do I do?

Call us at 1-800-251-6336 and request to pick up at the event of your choice. Show pre-orders do require a credit card and $40.00 reservation fee. The reservation fee will be applied to the balance of the order when the product is picked up.

11. If I wanted to pick up my order in person, could I do so?

Call us toll-free at 800-251-6336 to set up a will-call order. Your order will be available for pick-up at either of our locations in Chattanooga, TN or City of Industry, CA.

12. I’m in the military and stationed overseas, do you ship to an APO?

Yes, we can ship to an APO. For these addresses we use the USPS.

13. Only part of my order came in today. Are the other items I've ordered lost?

This usually is not the case. We always ship orders complete, but each package is labeled separately, and could move as a separate shipment. Because of this, sometimes packages will arrive on different days. If a few business days have gone by and you still have not received all of the products you ordered, please contact us at 1-800-251-6336 or use the live chat at the top of the screen. If you provide us with an email address, the tracking numbers will be sent to you automatically so you can track the movement of your order.

14. What hours are you open for walk-ins?

For the Chattanooga office, hours are 8am to 5pm EST Monday through Friday and 8am to 12 noon EST on Saturdays. Our City of Industry, CA distribution center is open 8am to 6pm PST, Monday through Friday.

15. What method do you use to ship?

We ship exclusively with FedEx. Shipping options start at basic Ground service to Next Day Air, just in case you need to get your car back on the road in a hurry!

16. Where are you located?

We have two locations. Our headquarters is located in Chattanooga, TN and we have a Coker Tire distribution center in City of Industry, CA as well. Both locations are connected electronically, so no matter which location you speak with, either can help you with your order. We also have several distributors around the world.

17. Where will my tires ship from?

Whether your order is placed online or over the phone, we ship from the closest location to you where the tires are available. Our two warehouses are located in Chattanooga, Tennessee and City of Industry, California so we can cater to customers across the country in a short amount of time.